Shipping & Delivery Policy
Effective Date: September,1 2025
At DB DISTRO, we pride ourselves on fast, reliable shipping for all wholesale customers.
Processing Time
- Orders are typically processed within 1–2 business days once payment has been confirmed.
- High-volume orders or pallet/LTL shipments may require additional handling time.
- Estimated shipping timelines begin only after payment funds have cleared and are accessible.
Shipping Methods
- DB DISTRO ships primarily via UPS for standard parcel shipments and R+L Carriers for pallet/LTL freight orders.
- Customers may also arrange for shipping through their own preferred carrier, if coordinated in advance.
- Optional shipping insurance is available at the customer’s request and expense. DB DISTRO strongly recommends purchasing insurance for high-value or palletized shipments.
Shipping Costs
- Rates are calculated at checkout or invoiced based on order size, weight, and destination.
- If using a customer’s own shipping account, DB DISTRO will prepare orders for pickup but assumes no responsibility once the carrier has taken possession.
Delivery Timelines
- Standard UPS transit times typically range 2–7 business days, depending on the destination.
- R+L Freight delivery times may vary depending on location and freight scheduling.
- Delivery estimates are calculated from the time of shipment, which occurs only after payment has cleared and the order has been processed.
- DB DISTRO is not responsible for carrier delays once shipments are in transit.
Payment Terms
- DB DISTRO accepts payment via major credit/debit cards, ACH, wire transfer, check, or other approved methods.
- Orders are not released for processing until payment has been successfully received and verified.
- Certain payment methods — such as ACH transfers, wire transfers, or checks — may require additional clearing time before funds are accessible.
- Shipping and delivery timelines are calculated from the point at which funds have cleared.
- Customers are responsible for ensuring accurate payment details to avoid processing delays.
Returned Checks / NSF Fees
- Any check returned due to insufficient funds, closed account, or stop payment will incur a $35 service fee in addition to the outstanding balance.
- DB DISTRO reserves the right to require certified funds (cashier’s check, wire transfer, or credit card) for future orders if a payment is returned.
